Shipping policy
Order processing
Each piece is carefully handcrafted to order.
Please allow 2 to 5 business days for your order to be prepared before shipment. During busy periods or for custom creations, processing times may be slightly longer.
Shipping destinations
R&R Creations currently ships to:
- French Polynesia
- France
- Australia
- New Zealand
- New Caledonia
- United States
- Canada
- United Kingdom
If your country is not listed, please feel free to contact me.
Shipping times
Estimated delivery times are:
- French Polynesia: 3–5 business days
- International: 7–15 business days
These delivery times are estimates and may vary depending on the destination, customs procedures, weather conditions or the carrier.
Shipping fees
Shipping costs are calculated at checkout according to the destination.
Customs duties and import taxes
International orders may be subject to customs duties, taxes or import fees imposed by the destination country.
These charges are the responsibility of the customer.
Lost or delayed parcels
Once your order has been handed over to the carrier, R&R Creations cannot be held responsible for delays beyond its control.
If your parcel appears to be lost, please contact me and I will do my best to help you locate it.
Incorrect shipping address
Please ensure that your shipping address is correct before completing your order.
R&R Creations cannot be held responsible for parcels returned or lost due to an incorrect or incomplete address.
Contact
If you have any questions regarding shipping, please contact me via the Contact page on the website.